Oblikujem odličnost v gostoljubju.

Ponudnikom butičnega gostoljubja pokažem, kje jim izkušnja gostov polzi iz rok, in jim pomagam zamujene priložnosti spremeniti v dodano vrednost.

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Lepo pozdravljeni, sem Barbara Tori.

Butičnim hotelom, destinacijam in drugim ponudnikom gostoljubja pomagam izboljšati izkušnjo gostov — ključno primerjalno prednost, ki je pogosto obljubljena, a le redko v celoti zagotovljena.

V desetletju dela na različnih položajih v resortih na Maldivih, vključno z leti bivanja v enem od njih, sem dobila direkten vpogled v koristi, ki jih prinaša strokovno upravljana izkušnja gostov.

V kombinaciji z izkušnjami na področju trženja, državnega protokola in vodenja projektov sem v edinstvenem položaju, da premostim vrzel med dobronamernimi prizadevanji ponudnikov in realnostjo, ki jo zaznavajo gostje.

S svojim prizemljenim, analitičnim očesom in strokovnim znanjem vam lahko pomagam zagotoviti vrhunsko gostoljubje, ki vas razlikuje od konkurence.

Dobre storitve mora spremljati dobra izkušnja gostov!

Stopite v stik z mano in pomagala vam jo bom izpiliti do popolnosti.

Storitve

Izkušnja gostov je ena prvih stvari, za katero ponudniki pravijo, da jim je mar – a hkrati eno zadnjih področij, ki mu namenijo pozornost, strukturo in strokovnost.

Name se lahko obrnete za poglobljene ocene izkušnje gostov, usposabljanje osebja, mentorstvo za vodstvo in enostavno operativno podporo z najboljšimi praksami vrhunskih ponudnikov, ki jih lahko prilagodite svojemu kontekstu.

Dovolite, da dopolnim manjkajoče dele, ki jih vaša interna ekipa ne more pokriti sama.

Diagnostika

Barbara Tori Izkušnja gostov - evalvacije, svetovanje, usposabljanje

Evalvacija izkušnje gostov

Za ponudnike, ki želijo temeljit vpogled v izkušnjo svojih gostov in izvedeti, kaj deluje in kje uhaja vrednost
Storitev je plod lastnega razvoja, s preizkušeno metodologijo
Skrivnostni obisk ali strukturiran sestanek z vodstvom za mapiranje in oceno izkušnje gosta
Jasna diagnostika prednosti in zamujenih priložnosti
Vključuje jedrnato poročilo in povzetek za vodenje naslednjih korakov
Prinaša oster zunanji pogled za odkrivanje notranjih slepih peg

Razvoj kadrov

Usposabljanje ekip in vodstva

Za ekipe, ki želijo biti bolj samozavestne, bolj usklajene in zagotoviti nemoteno izkušnjo gostov
Interaktivne delavnice, ki temeljijo na resničnih scenarijih gostov
Pomagajo ekipam razumeti, kaj gostje resnično cenijo in kako to zagotoviti
Priljubljene delavnice: komunikacija z gosti, reševanje nesoglasij, postavljanje standardov izkušenj, koordinacija ekipe in gojenje miselnosti gostoljubja
Gradi samozavest v izvedbo storitve in močno kulturo gostoljubja od znotraj
Prilagojeno vašim specifičnim vrzelim, prednostim in profilom gostov

Svetovanje

Podpora vodstvu

Za vodje aku lastnike, ki se počutijo obremenjene in potrebujejo kompetentnega sogovornika
Usposobljena in dostopna podpora tako za delovanje v zakulisju kot za guest-facing dinamiko
Usmeritve za vodenje ekipe, upravljanje časa in prioritet ter vključevanje načel izkušnje gostov v dnevne rutine
Pomoč pri upravljanju nalog, notranji komunikaciji, orodjih za stik z gosti in jasnosti procesov
Začasna podpora vodstvu med kadrovskimi prehodi ali v obdobjih povečanega pritiska oz. obsega dela z namenom, da izkušnja gostov ostane brezhibna

Vtisi strank

Ponudniki, ki so oblikovali moje kompetence

Dovršena izkušnja gostov se obrestuje

Zgolj zagotavljanje storitve ni dovolj. Pravo gostoljubje pomeni dati gostom več od pričakovanega. Kar jih resnično navdušuje in jim daje trajen uspeh vašemu podjetju, je dvig izkušnje nad pričakovane standarde.

Surviving in a competitive market

You can’t differentiate on product alone — and shouldn’t compete on price. Exceptional guest experience is your most viable strategy.

Reducing profit erosion

There’s only so much value in the product itself. Premium pricing and healthy margins require an experience that matches.

Avoiding limited revenue growth

Revenue grows when you proactively deliver experiences that meet evolving guest needs.

Mitigating low retention

Delighted guests are more likely to return — choosing your experience over a competitor’s price — driving loyalty and lifetime value.

Reducing marketing dependency

Exceptional hospitality turns happy guests into your most powerful and cost-effective marketing channel.

Tackling staff turnover

A culture built on guest experience creates a work environment where top talent wants to stay and contribute.

Avoiding getting stuck in old ways

Agility matters. Fast feedback loops improve the current experience and keep you relevant to tomorrow’s guests.

Minimising operational churn

Streamlined operations that prioritise the guest experience reduce time spent putting out fires and free up energy for what really matters.

Svojo nišo sem ustvarila v butičnem gostoljubju

VeryGuest.com - Guest Experience Assessment and Consulting

Butični resorti in hoteli

Zasebne nastanitve

Spa & wellness

Turistične destinacije

Bespoke event hospitality

Golf posesti

Wine & dine

Experience-driven offerings

Pogosto zastavljena vprašanja

What is guest experience?

Originating from the concept of customer experience (CX), guest experience encompasses how a guest feels about every interaction they have with your company. Guests today are experience seekers, driven by convenience and shaped by the high expectations set by their most recent outstanding experiences. To increase sales, build loyalty and fulfill your customer promise, it is essential to excel in every single interaction.

What drives a positive guest experience?

Guests today are intolerant of businesses that entice them with appealing offers only to exploit them later. Instead, they seek to trust the companies they engage with, expecting relevant, customised attention, effortless transactions and swift resolution of issues. If a business has robust recovery strategies for when problems arise, that’s even more reassuring. In essence, guests want to feel confident that they’ve made the right choice in how they spend their time and money.

What are the benefits of a remarkable guest experience?

Nowadays it is difficult to compete on product and price, so guest experience can provide differentiation. Satisfied guests tend to stay longer, spend more, return more often and share their positive experiences with their social circle; the more you know them, the more tailored services you can provide. Did you know it costs 5-times as much to acquire a new customer than to retain an existing one? A better guest experience can also leads to higher staff satisfaction, reduced costs to serve and an increased bottom line through repeat sales and higher prices guests are willing to pay for exemplary guest experience with businesses they feel close to.

How you evaluate the guest experience?

I have developed a comprehensive evaluation method that delves into every aspect of the guest journey. Through mystery visits or collaboration with your team, we examine each interaction, focusing on personalisation, transparency, operational ease, communication, and more. We deliver a detailed, unbiased status report, highlighting your strength and identifying room for improvement. We can take it from there with tailored recommendations and assist you in devising and implementing a strategy to help you reach your business goals by setting your venue apart based on a remarkable guest experience.

Can smaller businesses benefit from your services?

Certainly, it’s the boutique hospitality in particular that can reap the most benefits. Get in touch with information on where your pain points lie and we will look into your challenges to see if we’re a fit and it’s the guest experience expertise that could help you solve any of your hospitality business issues.